FAQ - Frequently Asked Questions
BUSINESSWhat are your business hours?
Where are you located?
PRICE
Do you offer large volume discounts?
What if I found a lower price at your competitor?
What if I am a member of a GPO or buying group?
Novation - Amerinet - Broadlane - MedAssets - Consorta
Do you charge a handling fee?
AVAILABILITY
Is _________ in stock?
Why were some of the items I ordered not in this package?
PRODUCT
What is the quality of your products?
Can you produce custom products?
What is your warranty policy?
What if I'm not satisfied with my order? How do I return an item?
What should I do if my order is incorrect?
What should I do if my order is damaged?
SECURITY
Do you give out my information?
Is shopping online at DiscountFiling.com secure?
What is your privacy policy?
CHARGES
My credit card was declined.
What forms of payment do you accept?
ORDERING
How do I place an order?
Do you take phone orders?
Can I fax or email orders?
Do you take Pay-Pal?
Do you take checks?
Why should I login as a member?
What if I have questions about my order?
Do you have a catalog that you can send us?
SHIPPING
How are shipping charges calculated?
What are the charges for Shipping and Handling?
Where will DiscountFiling.com ship products?
How long will it take to get my order?
Who pays for return shipping charges?
Where do you ship from?
Do you ship COD?
INVOICE
I have not received an order acknowledgement email.
How do I get an additional copy of an invoice?
Why wasn't an invoice included in my package?
WEB RELATED
What if I have a web site error?
Are the colors on your web site accurate?
What are your business hours? Customer Service is open from 8:00am to 5:00pm
Where are you located? Primary Customer Care Center - Atlanta, Georgia
Distribution & Shipping points - Georgia, Alabama, mississippi, South Carolina, and illinois
Do you offer large volume discounts ? Yes - Please provide stock numbers, quantities, & complete shipping information for items you are interested in purchasing. Email our Customer Service Representatives
What if I found a lower price at your competitor? If you see an identical item advertised for less, show us and we will give you the lower price PLUS 10% of the difference! Email our Customer Service Representatives and we will contact you shortly .
What if I am a member of a GPO or buying group?
Novation - Amerinet - Broadlane - MedAssets - Consorta We are honored to provide the lowest prices in the filing systems industry to your group. We have made it as simple as possible for your group to order out products - No Contract number required. Simply order online for the best discounts.
Do you charge a handling fee? No - We will only charge actual shipping cost calculated in real time from UPS online.
Is _________ in stock? Yes - We maintain large inventories of all of our products in multiple warehouses. In the rare event of a back order - You will be notified immediately.
Why were some of the items I ordered not in this package?Due to the nature of some products or temporary back orders, it may have been necessary to split your order. However, if your packing list identifies items you have not received as included in that shipment, Email us immediately .
What is the quality of your products? All of our products are manufactured with the highest quality materials to our rigid specifications.
Can you produce custom products? No - Not at this time.
What is you warranty policy? At DiscountFiling.com, your satisfaction is 100% GUARANTEED! You must be completely satisfied with every product you purchase. If for any reason you are not, return it within 30 days for an immediate replacement, full credit or refund. Please contact us prior to returning an item to obtain a return authorization number.
What if I am not satisfied with my order? How do I return an item?To return an item, simply email us for prior authorization to assure proper shipping instructions and credit assurance. Pre-authorized returns must be sent within 45 days of the invoice date for a full refund, credit or replacement.
What should I do if my order is incorrect?1. Email us and report the error(s). 2. Have your packing list (found inside your shipping package) with you when you email us. If you have received the wrong product, please tell us what you received and what item you wanted. 3. Request replacement, credit or refund. We will see that a replacement order is shipped, or a credit or refund is issued. Your complete satisfaction is 100% guaranteed.
What should I do if my order is damaged?1. Save delivery receipts, packing materials and shipping containers pending instructions from our Customer Service Representatives. 2. Email our Customer Service Representatives 3. Request replacement, credit or refund indicating your order number and the item number of the damage product. We will see that a replacement order is shipped or a credit or refund issued. Your complete satisfaction is 100% guaranteed.
Do you give out my information? No -Click here to view our customer information security policy in full.
Is shopping online at DiscountFiling.com secure?We use SSL (Secure Socket Layer) technology to ensure our site's security. SSL is the industry standard for securing commerce transactions. SSL encrypts all of your personal information (including credit card number, name and address) so it cannot be read as the information travels over the Internet. You can order online at our site with confidence, knowing that your information is secure. To verify our SSL certificate, click on the GeoTrust link located in the lower left of our site.
What is your privacy policy?DiscountFiling.com is committed to ensuring your privacy and the security of your personal information. DFS will not disclose you order history, customer billing information or any other information we collect about you to any outside our company. It's that simple. Click here to view our customer information security policy in full.
My credit card was declined. We are very sorry - The credit card processing server may be down - The best way to know is to - Call the phone number on your card.
What forms of payment do you accept?When ordering online, you can pay using a major credit card (we accept Visa, Master card, American Express and Discover).Customers that purchase large amounts of recurring filing supplies may apply for credit terms.
How do I place an order? In order to bring you the lowest price guarantee, all orders are placed online where you can also check your package tracking, order history, print invoices, re-order efficiently and access many other features at your leisure.
Do you take phone orders? No - Our customer service staff will be happy to assist you in placing your order online.
Can I fax or email orders? No - All orders need to be placed online
Do you take Pay-Pal? No - We currently do not accept Pay-Pal - Visa, M/C, AMC, Discover
Do you take checks? No - All orders need to be placed online- Visa, M/C, AMC, Discover
Why should I log in as a member?Becoming a member is free, fast and easy. As a DFS member, we have many features to better serve you. You can track packages, see previous order, view order history, access favorites list and simple re-ordering, and have faster checkouts.
What if I have questions about my order?If you need to inquire about an order you've already placed or if you've found a mistake or problem that needs to be addressed, Email our Customer Service Representatives . We respond to all emails promptly.
Do you have a catalog that you can send us? Absolutely! Please contact us with your name and mailing information.
How are shipping charges calculated? Direct link with UPS servers for the most accurate rates available!
What are the charges for shipping and handling?We ship most products via UPS ground. Rates vary depending on the total amount of the items ordered. Shipping costs will be displayed during the online checkout process.
Where will DiscountFiling.com ship products?With the exception of a few products, we ship to customers in the United States, U.S. territories and Canada.
How long will it take to get my order ?You get your orders FAST... Most orders for in-stock items received by 2:00 p.m., CST Monday - Friday, ship the SAME day! Orders received on a Saturday, Sunday or holiday will be processed on the next business day. Need a rush delivery? When you need even faster service, we can expedite delivery via UPS Next Day Air or UPS Second Day Air. Simply select which method you prefer upon checkout.
Who pays for return shipping charges?DiscountFiling.com will arrange for return shipping on any items shipped incorrectly, defective, or damaged and will pay the necessary expenses. You are responsible for return shipping under any other circumstances.
Where do you ship from? Mississippi - Illinois - South Carolina - Alabama - Georgia
Do you ship COD? No - We do not accept COD orders - We accept Visa, M/C, AMX, and Discover
I have not received an order acknowledgement email. We are very sorry - Have you checked your Junk or Spam mail folder? Email our Customer Service Representatives all info
How do I get an additional copy of an invoice?To receive a copy of your invoice, Email our Customer Service Representatives
Why wasn't an invoice included in my package?Invoices are automatically emailed to you after check out. This is the only invoice you will receive.
What if I have a Web Site error? We are very sorry - Please contact our IT department immediately - List any problems - They will contact you shortly with instructions Email our Customer Service Representatives
Are the colors on you Web Site accurate? No - A computer monitor displays colors in RGB format. Our colors match the original manufacturers true colors.
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